Forgot Password

If you’ve forgotten your password, GideonSoft offers a method for resetting your password yourself, via the web based sign-in page. Your email address must be a valid address, already saved in the system, and associated with your account, before initiating this process.

Note: This feature is designed for GideonSoft clients in the cloud that have email access.

• On the sign in page, click on the “Forgot your password?” link. (If for some reason, this link is not available, contact your GideonSoft administrator.)
• Enter your email address in the “Email” field and click the “Reset Password” button.
• If the email address entered matches with an account in the database, an email is sent to that email with a link to reset your password.
  • This link expires 12 hours after the request was made.
  • Even if no email address is saved in the database, or there is no matching email saved, an “Email Sent!” message will still be displayed (for security reasons).
• Check your email for this message. It may appear in your Spam/Junk folder, if it’s not available in your Inbox. (Pro tip: “white list” no-reply@gideonsoft.com, so it’s less likely to get blocked).
• In the message, click on the link provided, which will go to the New Password page within GideonSoft.
• At the New Password page, you can enter a new password (and password confirmation), and then Submit to save the new Password and sign in.

By default this feature is disabled. Contact your GideonSoft administrator to enable it.

The saved email must be a valid email address, and associated with your account.

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Version(s): GideonSoft 2020 Release 3 and later